Support

We're here to help. Most questions are answered below.

Contact us

For any question, bug report, billing or account issue, email contact@olympe.tech. We typically respond within two business days. Please include your device model, OS version and the app version (Settings → About) so we can help faster.

• General & technical support: contact@olympe.tech
• Privacy / data requests (GDPR): dpo@olympe.tech
• Legal: legal@olympe.tech

Subscriptions & billing

If you run your own self-hosted server, you do not need a Hephaistos Cloud subscription for AI compute. Your hardware, electricity and maintenance remain your responsibility. Hephaistos Cloud is the optional paid hosted path, offered as an auto-renewable in-app subscription where available. You can subscribe inside the app under Settings → Subscription.

• Manage or cancel: subscriptions are managed by Apple. On iOS / iPadOS open Settings → Apple Account → Subscriptions, or in the app go to Settings → Subscription → Manage subscription. Cancellation takes effect at the end of the current billing period.
• Google Play — manage or cancel: on Android, open Google Play subscriptions, select Hephaistos and follow the on-screen controls. Cancellation takes effect at the end of the current billing period.
• Restore purchases: on a new device, open Settings → Subscription and tap Restore purchases.
• Refunds: purchases are processed by Apple. Request a refund at reportaproblem.apple.com. If you believe you were charged in error, email us and we'll help.
• Google Play refunds: purchases made through Google Play are refunded by Google. Start a request through the Google Play refund flow. If the workflow cannot resolve the issue, email us with the order ID.
• Pricing & renewal: the price and billing period are shown on the subscription screen before purchase. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. See the Terms and EULA.

Getting started

New to Hephaistos? The setup guide walks you through connecting the app to your own server or to Hephaistos Cloud. You can also browse the FAQ on the home page.

Account & data

You can export or permanently delete your account and data from within the app under Settings → Account. Deletion is immediate and irreversible. For assisted deletion or a data export copy, email dpo@olympe.tech. See our Privacy Policy for what we store and why.

Security

To report a security vulnerability, email contact@olympe.tech with "SECURITY" in the subject. Please do not disclose publicly until we've had a chance to respond.